Frequently Asked Questions Useful answers for the top asked questions
My withdraw status shows "SENT". Why haven't I received my coins?
If the transaction shows a "SENT" status in your Withdraw History on the Dashboard Withdraw Tab then your withdraw has been sent onto the blockchain.
My withdraw is UNCONFIRMED
Allow up to 3-7 days for the funds to be confirmed and arrive in your wallet after sent time. Please do not contact support regarding unconfirmed transactions, we are not in control of the blockchain.
My withdraw is CONFIRMED and it's still not in my wallet
If your withdraw is confirmed on the blockchain but the funds are not in your wallet, then please contact your wallet provider or seek help elsewhere as after the funds are sent there is nothing we can do on our end.
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