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Frequently Asked Questions Useful answers for the top asked questions

My withdraw says CANCELLED or FAILED?

When you see CANCELLED, this means you requested for a pending withdraw you made to be cancelled.

When you see FAILED, this can mean 1 of 2 things:


  • Some areas of the site may report FAILED for a withdraw which you requested to be cancelled.

  • We failed to collect the balance when you submitted a withdraw request. This can be due to insufficient funds in your account.


On both occasions of this, the coins will be safely returned to your account balance.

This help question was last updated 5 months ago
Tags: withdraw, cancel, cancelled, failed, pending