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Frequently Asked Questions Useful answers for the top asked questions

2FA One Time password has been activated without my consent?

If you have not chosen to enable 2FA on your account then this leaves it open to an attacker who knows your account password and login username. This is a security risk for you, and therefore we introduced a mandatory 2FA on all accounts in the form of IP whitelisting and authorisation.

If you are logging into your account for the first time on a new IP address then 2FA will be activated once only. After you have validated this IP, you can continue to login as normal without the need for any 2FA code. For security reasons, this feature cannot be disabled.

Expected error message: New IP Detected To protect your account 2FA has been activated for this login session.

This help question was last updated 2 years ago
Tags: one time, 2fa, new ip, security, mandatory 2fa, email code, pinned, code not working