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Frequently Asked Questions Useful answers for the top asked questions

I didn't get my 2FA email code

At times our email system can be slow and it may take up to 10 minutes or longer for emails to arrive. In most cases they will arrive 99% of the time without issues.
In some cases, though, certain issues can cause them to never arrive.


  • Make sure your email address on your account is correct and valid. If there was a typo then the email will never arrive.

  • If you use a highly custom or non-standard email provider it may reject emails from our system. If this is the case contact support and provide a second email address to change it on your account.

This help question was last updated 5 months ago
Tags: email, code, not received, not arriving, 2fa, one time password, pinned, not come