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Frequently Asked Questions Useful answers for the top asked questions

I sent a deposit below the minimum amount. Will I get my coins back?

The simple answer is no. Before we introduce any deposit minimums we get users to explicitly confirm that they have been made aware of the minimum amounts for each coin. This provides no excuse to continue making deposits below the minimum amount. As a user of the services we offer it becomes your responsibility to make sure that your knowledge of our minimum deposits is up to date. Each deposit minimum is clearly shown in red text under the deposit address for each coin.

Since this is an automatic deposit system we do not go into it and credit these deposits manually. Please make sure to deposit above the minimum at ALL times going forward.

This help question was last updated 2 years ago
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